Shame on you Cingular

I drafted a nifty blog about the Land of the Lost movie but then Cingular Wireless provided with better material. Telco politics is a plague � and I’ve no interest in a Verizon/MCI/ATT/whatever long distance vs. Cingular. There’s a wireless plan for everyone, says I.

I thought I had the perfect plan. In fact, I do have the perfect plan, one that suits my business needs. The problem: I also had a second plan. A nifty two for one deal that no one mentioned even after the first bill. While enrolled in the unlimited data plan read UNLIMITED Cingular tacked a pay-per-use data charge onto my account.

Let’s just say the bill reached hundreds of dollars before I caught wind. Cingular’s web site is utterly useless and provided no meaningful breakdown about the charges, merely a total. And that’s another rant for another time.

Why in the name of all that’s holy a pay per use data charge can exist side by side with an unlimited data plan is beyond me. Customer care indicated that when they create a plan the system forbids such a configuration. Might be neat if the stores also had that same system, no?

Allegedly this glitch was adjusted and my account was credited back the difference. Let us hope. OK, rant over.